Refund policy

Updated: 2026-11-04

This policy covers payments by placement agencies for subscriptions and credits on Hasama. Payments are processed by Paddle.com, the Merchant of Record, which issues the invoice.

Free trial

Every agency starts with a 14-day free trial; no card required.

Monthly subscription

• Cancel any time from "Plan & billing" → Manage subscription. Cancellation takes effect at the end of the current billing period; access continues until then.
• If you cancel within 14 days of your first charge without substantial use (posting jobs or analysing CVs), you get a full refund.
• Monthly renewals already charged are not refunded, except for double charges or an error on our side.

AI credits

Unused credits are refundable within 14 days of purchase. Used credits are not refunded. Credits included in a subscription are not refundable separately.

How to request a refund

Email ofirmalach@gmail.com with your agency name and invoice number, or contact Paddle through the link on your invoice. Approved refunds go back to the original payment method within 5–10 business days.